PartnershipsDecember 10, 2012<June 26, 2013 UserVoice Partners With Crittercism to Power Mobile Customer Support by Humayun Khan Today San Francisco-based UserVoice, an online customer service platform, and Crittercism, a mobile application management…
LaunchesJuly 12, 2012<July 12, 2012 Twitpic Founder Launches Helpmint to Simplify Customer Service by Erin Bury This week Twitpic founder Noah Everett launched his new startup, Charleston, SC-based Helpmint, to create simple conversation…
FundingApril 26, 2012<April 26, 2012 Freshdesk Raises $5M To Expand Online Help Desk Tool by Erin Bury Online help desk tool Freshdesk announced today it has raised $5 million in funding from Tiger Global Management and existing…
FundingApril 12, 2012<April 12, 2012 WalkMe Raises Funding for On-Screen Support Tool by Erin Bury Tel Aviv-based startup WalkMe has secured an undisclosed amount of funding for its support tool, which allows companies to…
TrendsJanuary 21, 2012<January 21, 2012 Retargeting Continues to Gain Traction With Advertisers by Erin Bury What happened to all the hype around behavioural ad retargeting? Once heralded as the “next big thing” in display…