Gemba Software Solutions, a software-as-a-service provider focused on workplace training, has secured $1.5 million in funding.
$750,000 of the investment came from The New Brunswick Innovation Foundation, while the other $750,000 came from Innovatia Inc, Gemba’s former parent company. In the past, Gemba has sold its service to companies including Enbridge Gas New Brunswick and HealthConnect.
“Companies with large workforces and multiple products have big challenges when it comes to providing up-to-date information, and the decision points to their service agents’ need to collaborate and fix problems,” said NBIF CEO Calvin Milbury. “As more companies move to mobile and stay-at-home work environments, Gemba’s solution has already attracted a number of multinational corporations.”
Based in Saint John, New Brunswick, Gemba’s software helps employees learn and solve problems through technology that maps complex process, policies, and procedures in small hyperlinked flowcharts. The company was founded earlier this year.
“Gemba’s customers have been able to decrease cross training time by over 75 percent and reduce the time it takes for new employees to become competent by 50 percent,” said Gemba’s CEO Daniella Degrace. “Every industry struggles with documentation and maintenance of standard operations procedures. We help centralize procedures, make them easy to follow, and engage the entire organization in keeping them up-to-date.”