Startup Canada Podcast: Building a Customer Service Juggernaut

startup canada

Janice McDonald, co-founder of CD Warehouse and This Space Works, has the key to a successful business: “If you hire phenomenal people, that’s it. You’re winning.”

McDonald has built two successful national companies on the foundations of good customer service, with employees who have a full understanding of the brand’s strategies to maintain shopper loyalty. In this episode of Startup Canada Podcast, host Rivers Corbett interviews McDonald about the importance of strong team members, leadership roles in startups, and how to build a dependable base of customers.

The Startup Canada Podcast Show is a production of Startup Canada, a grassroots, entrepreneur-led movement to bring together, celebrate, and give a voice to Canada’s entrepreneurship community. On the podcast, award-winning entrepreneur host Rivers Corbett speaks with the movers and shakers of Canada’s entrepreneurship community to give a glimpse into the future of business, and share insights on everything from social innovation to the future of work, investing, and why we need to think bigger to take our businesses global. Join Rivers Corbett for new episodes every Tuesday airing at 10 AM ET for lessons, trends, and opportunities in entrepreneurship from Vancouver to Fredericton; and Israel to Peru.

You can find every episode of The Startup Canada Podcast Show at


Startup Canada

Startup Canada is a grassroots network of entrepreneurs working together to build an environment for entrepreneurship in Canada.

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