With a need to house servers and other hardware, operating a call centre can be a costly endeavour. But one Prince Edward County-based startup, pitching on The Disruptors, wants to ensure that these call centres are both reducing costs and capturing valuable data.
Nectar Desk’s cloud-based call centre software allows businesses to get full visibility on business calls with its visual platform. The platform allows businesses to view agent activity, call statistics, and analytics.
“Nectar Desk began about two years ago with the development of the product, and today we serve over 100 customers globally,” said Renita Grewal, co-founder of Nectar Desk. “Our customers are any inbound and outbound call centre with anywhere from five to 50 agents.”
Co-host Bruce Croxon, who mentioned that he has experience running and owning call centres, said that call centres are ‘complicated beasts’, and helping these centres transition to the cloud could reduce costs. “Trend-wise, they’re bang on. Everything — if it hasn’t already moved to the cloud — is certainly moving towards the cloud. Call centre software would be no exception,” said Croxon.
Watch the whole pitch below:
BetaKit is a production partner on The Disruptors. Tune in to BNN every Thursday night at 7pm for full episodes!
